IAM VIP COACHING SERVICES
TERMS AND CONDITIONS
Effective Date: [17 August 2026]
Last Updated: [17 August 2026]
These Terms and Conditions (“Terms”) govern the purchase and use of coaching, personal-development, wellbeing, complementary and alternative wellbeing services provided by IAM VIP Coaching Services (“IAM VIP”, “we”, “us” or “our”).
By purchasing, booking or participating in any IAM VIP programme or service, you (“Client”, “you” or “your”) confirm that you have read and accepted these Terms.
These Terms apply together with any specific programme description, quotation, invoice, booking confirmation or other written terms provided to you before purchase.
Nothing in these Terms is intended to exclude or restrict any consumer right, statutory remedy or legal protection that cannot lawfully be excluded or restricted.
1. BUSINESS INFORMATION
Business Name: IAM VIP Coaching Services
Country of Operation: Republic of Cyprus
Business / Registered Address: [INSERT ADDRESS]
Registration Number: [INSERT IF APPLICABLE]
VAT Number: [INSERT IF APPLICABLE]
Email: [INSERT EMAIL]
Telephone: [INSERT TELEPHONE, IF APPLICABLE]
Where required by applicable law, the above business information will also be provided to Clients before completion of a purchase.
2. SERVICES
IAM VIP provides services that may include:
personal coaching;
personal development;
mindset and behavioural coaching;
wellbeing guidance;
complementary and alternative wellbeing practices;
energy-based or other complementary practices;
guided exercises;
relaxation and mindfulness practices;
educational guidance;
personal-development programmes; and
other services specifically described by IAM VIP.
The exact services included in each programme will be stated in the relevant programme description, quotation, booking information or other communication provided to the Client.
IAM VIP may use different coaching or complementary wellbeing techniques depending on the nature of the programme and the Client's individual circumstances.
3. COACHING AND COMPLEMENTARY / ALTERNATIVE WELLBEING SERVICES
IAM VIP's coaching and complementary or alternative wellbeing services are intended to support personal development, wellbeing, self-awareness and personal goals.
Unless a particular service is expressly provided by a properly qualified and legally authorised healthcare professional acting within the scope of that person's legal authorisation, IAM VIP services are not medical treatment, medical diagnosis, psychiatric treatment, psychotherapy or emergency healthcare.
The terms “healing”, “wellbeing”, “transformation”, “energy”, “emotional work” or similar terminology, where used in connection with a programme, do not constitute a representation that IAM VIP is diagnosing, curing, preventing or medically treating a disease or medical condition.
4. MEDICAL AND MENTAL-HEALTH DISCLAIMER
IAM VIP services are not a substitute for medical, psychiatric or psychological care from an appropriately qualified and legally authorised healthcare professional.
The Client should continue to follow appropriate medical treatment, professional healthcare advice and prescribed medication.
IAM VIP does not instruct Clients to discontinue prescribed medication, abandon medical treatment or disregard advice provided by a qualified healthcare professional.
Clients who have a medical condition, mental-health condition, injury, disability, pregnancy, recent medical procedure or other circumstance that may affect participation should seek appropriate professional advice before participating.
If IAM VIP reasonably believes that a Client requires medical, psychiatric or other professional healthcare outside the scope of the Service, IAM VIP may recommend that the Client seek appropriate professional assistance and may suspend or discontinue the relevant Service.
5. NO GUARANTEE OF RESULTS
IAM VIP does not guarantee any particular result from coaching, personal development, wellbeing or complementary/alternative practices.
Individual results vary and may depend on numerous factors, including:
the Client's participation;
consistency;
personal circumstances;
implementation of recommendations;
lifestyle;
decisions made by the Client;
physical and psychological factors; and
circumstances outside IAM VIP's reasonable control.
Testimonials, examples, case studies or statements regarding previous Clients are illustrative only and do not constitute a guarantee that another Client will achieve the same or similar results.
6. CLIENT RESPONSIBILITY
The Client is responsible for their own decisions, actions and participation.
The Client agrees to:
provide information reasonably necessary for the safe and appropriate provision of the Service;
inform IAM VIP of relevant circumstances that may affect participation;
participate honestly and to the best of their ability;
make their own decisions regarding any guidance received;
seek appropriate professional advice where necessary; and
immediately inform the practitioner if they experience significant physical or psychological discomfort during a session.
IAM VIP is not responsible for decisions independently made by the Client or for consequences arising from information that the Client knowingly withheld or misrepresented.
7. PROFESSIONAL CONDUCT
IAM VIP may use challenging questions, reflective exercises, behavioural exercises, emotional exploration and other coaching techniques intended to encourage personal insight and development.
Such techniques will be applied professionally and within the practitioner's lawful scope of practice.
Nothing in these Terms authorises harassment, threats, discrimination, humiliation, abuse, intimidation or intentionally harmful conduct.
The Client may communicate concerns regarding a particular exercise or technique.
IAM VIP may discontinue a session where continuing would reasonably be considered inappropriate, unsafe or outside the practitioner's competence or lawful scope of practice.
8. APPOINTMENTS AND SESSION TIMES
Appointments are scheduled by agreement between IAM VIP and the Client, subject to availability.
The applicable programme description or booking confirmation will state the number and, where applicable, expected duration of sessions included in the purchased programme.
Unless expressly stated otherwise, an appointment time is reserved specifically for the Client.
The Client is responsible for attending the appointment at the agreed date and time.
The practitioner may reasonably structure or adjust the content of a session according to the Client's needs and the objectives of the purchased programme.
Where the programme expressly allows reasonable variation in session duration, the practitioner may adjust the session duration accordingly.
9. CANCELLATION AND RESCHEDULING BY THE CLIENT
If the Client cannot attend an appointment, the Client should notify IAM VIP as soon as reasonably possible.
Where possible, at least 24 hours' notice should be provided.
Where sufficient notice is provided, IAM VIP may, subject to availability, allow the Client to reschedule the appointment.
Rescheduling is subject to availability and does not guarantee that the same day or time will be available.
10. MISSED APPOINTMENTS AND NO-SHOWS
If the Client fails to attend a scheduled appointment without sufficient prior notice, the appointment may be treated as a used session.
A Client who arrives substantially late may receive a shortened session where the practitioner is able to provide one. The session will not necessarily be extended to compensate for the Client's lateness.
A missed appointment does not automatically create an entitlement to a refund.
11. TWO OR MORE MISSED APPOINTMENTS
If the Client fails to attend two (2) scheduled appointments without providing sufficient prior notice, IAM VIP may consider the Client's continued non-attendance to constitute abandonment of the relevant programme.
Following two such missed appointments, IAM VIP may:
treat the missed sessions as used sessions;
decline further rescheduling of those missed sessions;
release future appointment times reserved for the Client;
suspend the programme;
terminate the remaining scheduled appointments; and
decline any discretionary refund or credit relating to sessions missed because of the Client's non-attendance.
Where a programme has been purchased as a package, the Client does not acquire an unlimited right to reschedule or retain reserved appointment times indefinitely.
Nothing in this section excludes a refund, withdrawal right or other remedy where such right is mandatory under applicable law.
12. EXCEPTIONAL CIRCUMSTANCES
IAM VIP may, at its discretion, consider exceptional circumstances that prevented the Client from attending an appointment.
Examples may include serious unexpected circumstances, emergencies or circumstances outside the Client's reasonable control.
Any discretionary exception does not establish an obligation to provide the same exception in another case.
13. PAYMENT
IAM VIP accepts payment through lawful payment methods made available by the business from time to time.
Depending on the Service and Client's location, payment methods may include:
bank transfer;
Revolut or other electronic payment services;
debit or credit card;
payment links;
other regulated payment providers;
cash, where expressly agreed and legally permitted; or
another lawful payment method offered by IAM VIP.
IAM VIP is not required to maintain any particular payment method permanently.
Unless otherwise agreed in writing, payment must be received before the relevant programme, session or Service begins.
14. PAYMENT REQUESTS
Where payment is requested through email, messaging, invoice, payment link, bank transfer instructions or another electronic method, the Client is responsible for following the payment instructions supplied by IAM VIP.
If payment is not successfully completed, IAM VIP may delay commencement of the relevant Service until payment is received.
IAM VIP may cancel a pending order or payment request where payment has not been completed within the period specified in the payment request.
Any such cancellation remains subject to the Client's mandatory statutory rights.
15. PRICES AND TAXES
The applicable price will be communicated to the Client before the purchase is completed.
Where required by law, applicable taxes, VAT or other mandatory charges will be disclosed or included in the stated price.
IAM VIP reserves the right to correct obvious pricing, typographical or description errors before accepting an order.
16. DISTANCE CONTRACTS AND CONSUMER WITHDRAWAL RIGHTS
Where a Client qualifies as a consumer and the purchase constitutes a distance contract or another contract for which a statutory withdrawal right applies, the Client may have a legal right to withdraw from the contract within the applicable statutory period.
For qualifying distance contracts in Cyprus, the Consumer Protection Service currently states that the withdrawal period is generally 14 days, with specific rules applying to services and goods.
This right is subject to statutory exceptions.
Nothing in these Terms is intended to remove or restrict a legally applicable withdrawal right.
17. SERVICES COMMENCING DURING THE WITHDRAWAL PERIOD
Where the law gives the Client a withdrawal period and the Client requests that a Service commence before the expiry of that period, IAM VIP may commence the Service where legally permitted.
Where applicable law permits a charge for Services supplied before withdrawal, the Client may be required to pay the proportionate amount corresponding to the Services supplied before the withdrawal was exercised.
Where a Service has been fully performed following the legally required express consent and acknowledgement by the Client, the statutory withdrawal right may cease to apply where permitted by law.
IAM VIP will use appropriate consent and acknowledgement mechanisms where required by applicable law.
18. CANCELLATION AND REFUNDS
IAM VIP does not operate a blanket policy stating that refunds are unavailable under all circumstances.
The Client's statutory consumer rights remain unaffected.
Where the Client is legally entitled to a refund, IAM VIP will provide the applicable refund in accordance with the law and the terms applicable to the purchase.
Where a Client voluntarily cancels a Service outside a statutory withdrawal right, any discretionary refund will be determined according to the applicable programme terms.
Amounts relating to Services already properly supplied, or sessions properly forfeited under the No-Show Policy, will not ordinarily be refunded except where applicable law requires otherwise.
19. CANCELLATION BY IAM VIP
IAM VIP may suspend or terminate a Service where reasonably necessary, including because of:
safety concerns;
serious or inappropriate Client conduct;
abusive, threatening or discriminatory behaviour;
non-payment;
suspected fraud or unlawful activity;
circumstances outside IAM VIP's reasonable control;
the Service becoming unsuitable for the Client;
practitioner availability; or
circumstances where continuing the Service would exceed the practitioner's competence or lawful scope.
Where IAM VIP cancels a prepaid Service and the Client is legally entitled to a refund for Services not supplied, the applicable amount will be refunded.
IAM VIP will not use this provision to deprive a Client of a mandatory statutory right.
20. HEALTH AND SAFETY
The Client participates in IAM VIP services voluntarily.
IAM VIP does not provide emergency medical or psychiatric services.
If a Client experiences an emergency or believes that they are at immediate risk of serious physical or psychological harm, they should seek appropriate emergency or professional assistance rather than relying on IAM VIP.
IAM VIP may immediately discontinue a session where continuing may reasonably create a safety concern.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
21. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, IAM VIP will not be responsible for indirect, incidental, special or consequential losses arising from a Client's participation in the Services.
Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited, including liability arising from applicable statutory consumer protections.
Where legally permitted, IAM VIP's aggregate liability relating to a particular Service will not exceed the amount actually paid by the Client for that Service.
This limitation does not affect any mandatory legal remedy available to a consumer.
22. CONFIDENTIALITY
IAM VIP respects the confidential nature of information shared during coaching and wellbeing sessions.
Information will be handled responsibly and in accordance with applicable law.
However, confidentiality is not absolute where disclosure is required by law, court order, regulatory obligation or another legally recognised circumstance.
IAM VIP may also disclose information where necessary to protect a person's life, health or safety, where legally permitted or required.
23. RECORDING OF SESSIONS
IAM VIP does not ordinarily audio-record or video-record coaching, consultation or wellbeing sessions.
Clients may not audio-record, video-record, livestream, photograph or otherwise reproduce a session without IAM VIP's prior consent, except to the extent that applicable mandatory law provides otherwise.
Unauthorised publication, commercial exploitation or distribution of recordings or confidential material may result in legal action where appropriate.
This provision does not override any non-waivable legal right.
24. PRIVACY AND PERSONAL DATA
IAM VIP processes personal data in accordance with applicable data-protection legislation, including the GDPR where applicable.
Depending on the Services provided, IAM VIP may process information necessary to:
communicate with Clients;
arrange appointments;
provide Services;
maintain relevant client records;
process payments;
issue invoices and maintain accounting records;
comply with legal obligations;
protect the rights and safety of Clients and IAM VIP; and
manage the Client relationship.
Certain information concerning health or psychological circumstances may constitute special-category personal data under applicable data-protection law.
Where such information is processed, IAM VIP will rely on an appropriate legal basis and applicable additional conditions required by data-protection law.
IAM VIP does not represent that all Client information is maintained exclusively on paper. Business communications, payment records, appointment information and other necessary records may be processed electronically.
Further information concerning personal-data processing, retention, rights, legal bases and other privacy matters is provided in IAM VIP's separate Privacy Policy.
25. CLIENT RECORDS
IAM VIP may maintain reasonable records relating to the provision and administration of Services where legally permitted and necessary.
Such records may include appointment information, programme participation, relevant communications, payment information and notes reasonably necessary for service administration.
Records will be retained only for as long as reasonably necessary or as required by applicable legal, tax, accounting or regulatory obligations.
26. INTELLECTUAL PROPERTY
All IAM VIP programmes, written materials, documents, exercises, methodologies, videos, audio, graphics, branding, trademarks, logos, educational materials and other proprietary content supplied by IAM VIP remain the property of IAM VIP or the applicable rights holder unless expressly stated otherwise.
The Client receives a limited, personal, non-exclusive and non-transferable right to use materials supplied as part of a purchased Service for personal use.
The Client may not, without prior written permission:
reproduce the materials for commercial purposes;
sell or redistribute them;
publish them publicly;
provide them to third parties for commercial use;
copy an entire programme or methodology;
present IAM VIP materials as their own; or
use IAM VIP proprietary materials to create a competing commercial service.
Nothing in this section restricts rights that cannot legally be restricted.
27. CLIENT TESTIMONIALS AND MARKETING
IAM VIP may request testimonials, reviews, photographs, videos or other Client feedback.
IAM VIP will not knowingly publish identifiable Client testimonials, photographs, recordings or other personal promotional material without an appropriate lawful basis or permission where required by applicable law.
A Client is not required to provide a testimonial as a condition of purchasing a Service.
28. THIRD-PARTY PLATFORMS
IAM VIP may use third-party providers for payment processing, video conferencing, scheduling, communications, hosting and other operational functions.
Examples may include electronic payment providers, banking services, Revolut or other financial-service providers, video-conferencing platforms and appointment-management systems.
Third-party providers may have their own terms and privacy policies.
IAM VIP is not responsible for independent technical failures of third-party services to the extent permitted by applicable law.
29. CLIENT COMMUNICATIONS
IAM VIP may communicate with Clients by email, telephone, messaging applications or other communication methods agreed between the parties.
The Client is responsible for providing accurate contact information and ensuring that messages relevant to their appointment or programme can reasonably reach them.
IAM VIP is not responsible for missed appointments resulting solely from the Client failing to monitor or access the communication channel they provided, subject to applicable law and the circumstances of the case.
30. FORCE MAJEURE
IAM VIP will not be responsible for delay or failure to provide a Service caused by circumstances reasonably outside its control.
Such circumstances may include serious technical failures, telecommunications outages, natural disasters, war, civil unrest, governmental action, widespread infrastructure failures, serious illness, or other comparable circumstances.
Where reasonably possible, IAM VIP will attempt to reschedule affected Services or provide an appropriate alternative.
Where applicable law requires a refund because a paid Service cannot be supplied, the Client's statutory rights remain unaffected.
31. FAIR AND TRANSPARENT CONTRACT TERMS
These Terms are intended to be clear, understandable and transparent.
A term that is found to be unfair, unlawful or unenforceable under applicable consumer law may be invalid or unenforceable to the extent provided by law.
Cyprus consumer-protection guidance states that unfair terms may be invalid where they create a significant imbalance against the consumer and conflict with good-faith and transparency principles.
32. GOVERNING LAW
These Terms are governed by the laws of the Republic of Cyprus, subject to any mandatory consumer-protection rules that apply to a Client in another jurisdiction.
Where the Client is a consumer residing outside Cyprus, nothing in these Terms is intended to deprive that Client of mandatory consumer protections that apply to them under the law that cannot legally be excluded by agreement.
33. DISPUTE RESOLUTION
If a dispute arises, the Client should first contact IAM VIP in writing and provide reasonable details of the complaint.
IAM VIP and the Client should attempt in good faith to resolve the matter before commencing formal proceedings where reasonably possible.
Nothing in this section prevents a consumer from exercising any statutory right to bring a claim before a competent court or use an applicable consumer dispute-resolution mechanism.
34. CHANGES TO THESE TERMS
IAM VIP may update these Terms from time to time.
The Terms applicable to a particular purchase will generally be the version accepted by the Client at the time the contract was concluded, unless a change is required or permitted by applicable law.
Material changes affecting an ongoing contractual relationship will be communicated where required by law.
The latest version will be made available through the IAM VIP website or other appropriate channel.
35. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be limited, modified or removed to the extent necessary.
The remaining provisions will continue to apply to the extent permitted by law.
36. ENTIRE AGREEMENT
These Terms, together with the relevant programme description, price, invoice, booking confirmation, Privacy Policy and any specific written agreement between IAM VIP and the Client, constitute the contractual framework applicable to the relevant purchase.
Where a mandatory provision of applicable law conflicts with these Terms, the mandatory legal provision will prevail.
37. ONLINE ACCEPTANCE
Before completing an online purchase, the Client should be given reasonable access to these Terms and the opportunity to review them.
Where the Client is required to accept these Terms online, acceptance may be recorded through an electronic checkbox or equivalent mechanism.
The Client's acceptance of these Terms confirms that the Client has had an opportunity to read and understand them.
Recommended website checkbox:
☐ I have read and agree to the IAM VIP Coaching Services Terms and Conditions and Privacy Policy.
Where required for a Service commencing during a statutory withdrawal period, a separate acknowledgement should be used to obtain the legally required express request and acknowledgement concerning commencement of the Service.
38. CLIENT ACKNOWLEDGEMENT
By purchasing or booking an IAM VIP Service, the Client acknowledges that:
the nature and scope of the purchased Service have been communicated;
individual results are not guaranteed;
coaching and complementary/alternative wellbeing services are not automatically medical or psychological treatment;
the Client remains responsible for obtaining appropriate professional healthcare advice where necessary;
scheduled appointments are reserved specifically for the Client;
repeated non-attendance may result in missed sessions being treated as used and the programme being suspended or terminated;
statutory consumer rights remain applicable; and
these Terms should be read together with the applicable Privacy Policy and programme-specific information.
IAM VIP Coaching Services
Terms and Conditions — End
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